Better Customer Management

The Better Customer Management Program

Clarifying How We Can More Consistently Develop Stronger and More Profitable Relationships With Our Customers

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15 to the point Five Minute Videos -

1. Customer Management Program Overview Video
1. Why Manage Customers Video
2. Define why you want 'better customer management' of your current client base.
1. Customer Management vs. Sales Video
2. Understanding the difference between Customer Management and Sales
1. Why You Don't Currently Manage Your Customers Well Enough Video
2. Why We Don't Manage Our Customers Better!?!
1. The 5 Step Customer Management Process
2. The Five Steps of Customer Management
1. Customer Management Chapter 5 Video
2. Customer Management Meeting Prepare Map
3. Customer Management Meeting Prep Excel Form
1. Identifying Your Customers to Manage Video
1. Customer Intel Definitions
2. Customer Management Intel Forms, Intel Descriptions, Sample Scorecard and Call Review Format
1. How Long Better Customer Management Requires
1. Preparation - Step 1
1. Facilitate Customer Conversation - Step 2
1. The Art of Follow Up - Step 3
2. The Art of Follow Up - Step 3
1. Reviewing Customer Conversations - Step 4
1. Sharing Customer Insights - Step 5
1. Better Customer Management Weekly Meeting Agenda Example
1. Skills Coaching for Better Customer Management
1. Program Conclusion
1. Scorecard Description Video
1. Implementation 'How To' Walk Through

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