BCM Framework

The Better Customer Management Framework

Boost Sales and Marketing Efforts, Drive More Referrals, and Increase Customer LTV By Developing Stronger and More Profitable Relationships With Customers

Enroll For Free

BCM Course Curriculum

15 to the point Chapters -

1. Customer Management Program Overview Video
1. Why Manage Customers Video
2. Define why you want 'better customer management' of your current client base.
3. Schedule Your Free Strategy Session
1. Customer Management vs. Sales Video
2. Understanding the difference between Customer Management and Sales
1. Why You Don't Currently Manage Your Customers Well Enough Video
2. Why We Don't Manage Our Customers Better!?!
1. The 5 Step Customer Management Process
2. The Five Steps of Customer Management
1. Customer Management Chapter 5 Video
2. Customer Management Meeting Prepare Map
3. Customer Management Meeting Prep Excel Form
1. Identifying Your Customers to Manage Video
1. Customer Intel Definitions
2. Customer Management Intel Forms, Intel Descriptions, Sample Scorecard and Call Review Format
1. How Long Better Customer Management Requires
1. Preparation - Step 1
1. Facilitate Customer Conversation - Step 2
1. The Art of Follow Up - Step 3
2. The Art of Follow Up - Step 3
1. Reviewing Customer Conversations - Step 4
1. Sharing Customer Insights - Step 5
1. Copy of Better Customer Management Weekly Meeting Agenda Example
1. Skills Coaching for Better Customer Management
1. Program Conclusion
1. Scorecard Description Video
1. Implementation 'How To' Walk Through

About this course

2 hours of video content
Detailed Guide To The BCM Framework

Tired Of Costly Lead Gen Strategies Bleeding You Dry?

Learn The Simple Framework For More Efficient Growth In Your Business

Enroll Today for Free

The Better Customer Management Framework

BCM Course Curriculum

Program Overview

Chapter 1 - Why Manage Our Customers!?!

Chapter 2 - Customer Management vs. Sales

Chapter 3 - Why You Don't Currently Manage Your Customers Well Enough

Chapter 4 - The Customer Management Process

Chapter 5 - Developing a Customer Investigation Form

Chapter 6 - Identifying the Right Customers to Manage

Chapter 7 - Deciding What Intel You Want About Customers

Chapter 8 - Understanding How Long Better Customer Management Actually Requires

Chapter 9 Preparation - Step 1

Chapter 10 Facilitate Customer Conversation - Step 2

Chapter 11 The Art of Follow Up - Step 3

Chapter 12 Reviewing Your Customer Conversations - Step 4

Chapter 13 Sharing Customer Insights - Step 5

Chapter 14 The Weekly Customer Management Meeting

Bonus Chapter 15! - Skills Coaching for Better Customer Management

Program Conclusion

Better Customer Management Forms & Descriptions

How to Implement Better Customer Management Into Your Team

About this course

Tired Of Costly Lead Gen Strategies Bleeding You Dry?